fanchywin Privacy Policy
Your personal information is completely secure with us. Read this policy for details on what information we collect, how we use it, and how we keep it protected.
fanchywin places the highest importance on your privacy. This privacy policy ("Policy") describes how we collect, use, store, and protect your personal information. By using our platform, you agree to the terms of this policy. Please read it carefully.
1. What Information We Collect
We collect the following types of information for registration and service delivery on the fanchywin platform.
a Personally Identifiable Information
Information you provide during account registration includes:
- Full name and date of birth
- Email address
- Username and password (stored in encrypted form)
- National ID or passport number (for identity verification)
- Current address
b Financial Information
We collect the following financial information to process transactions:
- bKash, Nagad, or Rocket mobile banking account numbers
- Deposit and withdrawal history
- Transaction amounts and dates
- Relevant financial documents required to meet tax or regulatory obligations
c Technical and Usage Information
Our platform automatically collects the following information:
- IP address and device type
- Browser type and version
- Operating system
- Time and date of platform access
- Gaming activity and preference history
- Session duration and page visit information
2. Purpose of Information Use
fanchywin uses collected information only for specific and lawful purposes. We never use your information unnecessarily.
Account Management and Verification
We use your personal information to verify your identity, ensure account security, and properly operate the platform. Age verification (confirming 21+) and fraud prevention are part of this purpose.
Financial Transaction Processing
Information is used to complete deposits and withdrawals via bKash, Nagad, or Rocket, to enforce the minimum ৳100 deposit and minimum ৳800 withdrawal rules, and to maintain financial records.
Providing Customer Support
Your information is used to resolve your issues quickly through 24/7 live chat and to improve the quality of support.
Service Improvement and Personalization
Information is used to analyze your gaming preferences to deliver a better experience, launch new games and features, manage the VIP program (Bronze through Diamond), and improve the overall quality of service.
Security and Compliance
Information is used to prevent fraud and money laundering, detect suspicious activity, and ensure responsible gaming. This is an essential part of our fair play policy.
3. Information Storage and Protection
fanchywin follows the highest industry standards for protecting your information. We have put security measures in place at multiple levels.
Encryption Technology
All your information is stored and transmitted using SSL (Secure Socket Layer) encryption technology. Passwords are always stored in hashed form and are never kept in plain text.
Secure Server Environment
Our servers operate under firewall and access control systems that protect against unauthorized access. Regular security audits are conducted and systems are kept up to date.
Access Control
Your personal information can only be accessed by authorized staff and only within necessary limits. All staff work under strict confidentiality agreements.
Regular Security Reviews
We regularly review our security measures and address any potential vulnerabilities. If a security incident occurs, we respond promptly.
4. Sharing Information with Third Parties
fanchywin never sells or rents your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances.
With Payment Processors
Necessary financial information is shared with bKash, Nagad, and Rocket to complete transactions. This information is used solely for transaction verification and processing, and is governed by the privacy policies of those organizations.
With Regulatory Authorities
Information may be provided to relevant authorities to meet legal obligations or comply with court orders. In such cases, we provide only the information legally required.
With Technology and Service Partners
Game software providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi) may receive limited technical information for platform operation. All such partners work under strict confidentiality agreements and may not use your personal information for any other purpose.
What We Never Do
- Sell your information to advertisers
- Share information with government agencies without legal obligation
- Use information for marketing purposes without your consent
- Use or permit the use of information for unlawful activities
5. Cookies and Tracking Technologies
fanchywin uses cookies and similar technologies to improve your browsing experience.
Essential Cookies
These cookies are necessary for the basic operation of the platform. They are used to maintain login sessions, verify security, and save user preferences. These cookies cannot be disabled, as the platform will not function properly without them.
Analytical Cookies
We use analytics cookies to collect anonymous usage data. This data helps us improve the platform, identify popular features, and resolve technical issues. These cookies can be disabled in your browser settings.
Cookie Controls
You can disable non-essential cookies through your browser settings. Keep in mind that disabling certain cookies may cause some platform features to not work properly. Essential cookies remain active at all times.
6. Your Rights
As a fanchywin user, you have the following rights over your own information.
Right to Access
You may request a copy of the personal information we hold about you at any time. We are obligated to provide this information within a reasonable time.
Right to Correction
If any of your information is incorrect or incomplete, you can request that it be corrected. This can be done through your account settings or directly through the support team.
Right to Deletion
In certain circumstances you may request that your information be deleted. However, if there are legal obligations or ongoing transactions, immediate deletion may not always be possible.
Right to Object to Processing
You may object to the use of your information for marketing communications or other optional purposes. We always respect such requests.
Right to Data Portability
You may request your information in a structured, commonly used, and machine-readable format.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted, such as while a dispute about the accuracy of the information is ongoing.
How to Exercise Your Rights
To exercise any of the above rights, contact us through our 24/7 live chat service or by email at [email protected]. We generally respond to your request within 30 business days.
7. Privacy of Minors
Age Restrictions
fanchywin strictly follows a 21+ age policy. We do not knowingly collect information from anyone under the age of 21. This is ensured through the age verification process at the time of registration.
If we learn that information from a minor has been collected by mistake, we will immediately close that account and delete the collected information. If you believe a minor is using our platform, please notify us.
8. Data Retention Period
We retain your information only for as long as necessary. Different retention periods apply to different types of information.
Account Information
Information for active accounts is retained for the duration of the account. Even after an account is closed, certain information may be kept for a limited time to meet legal and regulatory requirements.
Financial Transaction Records
Transaction records are retained for an extended period in compliance with financial regulatory requirements. This is essential for fraud prevention, dispute resolution, and legal compliance.
Log and Activity Data
Technical log data for security and analytics purposes is generally retained for a short period. After the specified period, this data is automatically deleted or anonymized.
9. Policy Changes
Updates and Notifications
fanchywin may update this privacy policy from time to time. For any significant changes, we will notify you at your registered email address or through a notification on the platform.
The update date is always displayed at the top of this page as "Last Updated". Continued use of the platform after changes are made will be considered as your agreement to the updated policy. We therefore recommend reviewing this policy regularly.
10. Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, contact us through any of the following channels.
Live Chat
Our support team is available 24 hours a day, 7 days a week to help you in Bengali via live chat. Use live chat to get quick answers to any privacy-related questions.
Email us for detailed privacy requests, data access or deletion requests, and other important matters:
Join our secure platform
Your information is completely protected at fanchywin. We earn your trust by following SSL encryption and a strict privacy policy. Log in to our platform today and experience safe gaming.